Quality Assurance
U.S Security utilizes the SQA or Service Quality Assessment, a methodological analysis and evaluation of our standards and the Client goals and objectives. Client-specific information is captured and summarized through frequent feedback from both formal and informal meetings.
The SQA as a performance tool is a Customer Relationship Management process that integrates 4 key principles:
1. Operational Effectiveness
To systematically and continuously increase our operating performance, reliability and effectiveness, in an effort to ultimately exceed our customers’ expectations.
2. Business Process Improvement
To consistently invest in the best people and technologies that systematically increase the performance of our organization through the continual optimization of the security solutions we deliver.
3. Value-Added Partnerships
Complementing our services by partnering with the most reputable and reliable companies, which enables us to be relied on for our quality, consistency, and reliability.
4. Common Mission Workforce
A specific group of individuals committed to achieve the goals of the team and support the success of other team members.
Quality Control is at the core of our daily activities!
It is imperative that a U.S Security team effort be implemented to effectively deliver our superior quality service.
Every process we employ is designed to support our Quality Policy Statement and reinforce the service values by which we conduct our business.
• We listen, plan, and then act and implement.
• We make customer satisfaction the cornerstone of our business.
• We promote integrity by insisting on trustworthy team players and business partners who uphold strong moral principles.
• We recognize and reward employees who meet expectations.
• We demand and expect the delivery of exemplary service and promote continuous improvement.
Another component of Quality Assurance is our Mobile Supervisory Force deployed in the field “around the clock” 24 hours daily who conduct frequent site inspections and ensure that Officers are performing their service within the framework of the Post Orders and in compliance with company standards.
The SQA as a performance tool is a Customer Relationship Management process that integrates 4 key principles:
1. Operational Effectiveness
To systematically and continuously increase our operating performance, reliability and effectiveness, in an effort to ultimately exceed our customers’ expectations.
2. Business Process Improvement
To consistently invest in the best people and technologies that systematically increase the performance of our organization through the continual optimization of the security solutions we deliver.
3. Value-Added Partnerships
Complementing our services by partnering with the most reputable and reliable companies, which enables us to be relied on for our quality, consistency, and reliability.
4. Common Mission Workforce
A specific group of individuals committed to achieve the goals of the team and support the success of other team members.
Quality Control is at the core of our daily activities!
It is imperative that a U.S Security team effort be implemented to effectively deliver our superior quality service.
Every process we employ is designed to support our Quality Policy Statement and reinforce the service values by which we conduct our business.
• We listen, plan, and then act and implement.
• We make customer satisfaction the cornerstone of our business.
• We promote integrity by insisting on trustworthy team players and business partners who uphold strong moral principles.
• We recognize and reward employees who meet expectations.
• We demand and expect the delivery of exemplary service and promote continuous improvement.
Another component of Quality Assurance is our Mobile Supervisory Force deployed in the field “around the clock” 24 hours daily who conduct frequent site inspections and ensure that Officers are performing their service within the framework of the Post Orders and in compliance with company standards.
